Immediate Steps to Locate Your Package:

1. Check Common Delivery Areas:

   • Porch or Front Door: Inspect areas around your front entrance.
   • Garage: Look inside or near your garage.
   • Exterior Doors: Examine all exterior doors and spots out of direct view, such as under mats or near back entrances.
   • Mailbox: Some packages, especially smaller ones, might be placed in your mailbox.
   • Building's Reception Area: If you live in an apartment or condominium, check with the front desk or receiving area.

2. Consult Neighbors:

   • Neighbors might have accepted the package on your behalf. If it's safe, inquire if they've received it.

3. Review for Delivery Notices:

   • Look for any notices of attempted delivery or postcards left by the carrier indicating the package's location or next steps.

4. Verify Shipping Address:

   • Confirm that the shipping address on your order confirmation matches your actual address.

5. Allow Additional Time:

   • Occasionally, packages may be marked as delivered up to five business days before their actual arrival. Waiting this period can be beneficial.

Contacting the Carrier:

If the package remains unlocated after these steps, reach out to the carrier for assistance. For carrier contact information, please refer to our Carrier Contact Information page.

When to Contact Us:

If, after five business days, your package still hasn't arrived, please submit a ticket within 30 days of the expected delivery date. Our team will respond within 48 hours to assist you further.

Important Note:

Once your package has been handed over to your local post office, they assume responsibility for its delivery. We rely on the information provided by the postal service and recommend contacting your local post office for immediate assistance.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.