Possible Reasons for Missing Items:

• Separate Shipments: Items in your order may have been shipped separately, each with its own tracking number.

Steps to Identify and Resolve Missing Items:

1. Check Your Order Confirmation:

   • Review your order confirmation email to see if items were assigned different tracking numbers.

2. If All Items Share the Same Tracking Number:

   • Compare the packing slip with the items received.
   • If an item is missing, submit a ticket and attach a copy of the packing slip or any paperwork that came with the parcel.

3. If Items Were Shipped Separately:

   • Use the tracking numbers to monitor the status of each shipment.
   • For assistance with tracking, refer to our guide on how to track your order.

4. If You're Unsure About the Shipping Details:

   • Submit a ticket so we can investigate the issue further.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.